Family Contact Centre

Supervised contact takes place when a court or professional has identified that a child requires a higher level of oversight to ensure their safety and wellbeing. A trained member of our team remains present throughout the session, observing and recording contact in line with court orders and professional requests. This allows children to spend time with a parent or family member in a structured, safe and supportive environment.

Family time provides opportunities for children to spend quality time with parents or relatives in a supportive setting. Sessions are planned to be child-centred, age-appropriate and focused on building or maintaining positive relationships while ensuring clear boundaries and expectations are followed.

Where face-to-face contact is not possible or appropriate, we facilitate virtual contact sessions. These are managed by our team to ensure sessions are safe, structured and child-focused, enabling children to maintain relationships despite distance or other barriers.

Supported handovers help families manage the transition of children between parents or carers safely and calmly. Our team ensures that handovers are carried out with minimal conflict, reducing stress and anxiety for children and adults alike.

We have a range of services and accept professional and self-referrals.

We work closely with courts, solicitors, officers, guardians, local authorities, parents and extended family members. All services are delivered strictly in accordance with court orders, written agreements and professional instructions, ensuring clarity, consistency and accountability at every stage.

We understand that family conflict can be challenging and emotionally charged. Our experienced team is trained to manage conflict calmly and professionally, maintaining clear boundaries and promoting respectful communication at all times.

Confidentiality is upheld in line with legal and safeguarding requirements. Information is shared only when appropriate and necessary to protect children and comply with court or statutory duties.

Most importantly, we actively embed the voice of the child in our work. Children are listened to, respected and supported in ways that are appropriate to their age and understanding. Their feelings, wishes and experiences inform how contact is delivered and reviewed, ensuring their emotional wellbeing remains central. Parents are invited prior to their contacts commencing where we gather views and preferences. Our resident social worker and clinical team will prepare materials to support the family and child in welcoming them to our centre this may be via social stories or sensory stories.